Very pleasant & informational.
Good dials to get a car New our use
Very disrespectful and too much attitude. Never once I saw one of them smiling. Worst customer service ever. Not only that but they do not want to make a deal and negotiate at all and when asked about the price, they rose the price from the listing price plus tax. Would not recommend anyone without experience to go because they will rip you off for sure.
Very helpful and worked with us to get a great deal
Finding a car and having them being able to work with you, is great. Customer service is great, but one thing I'd like to add on, is that there's a lack of communication between their men who sale the cars and the reps who call you. The men who actually sell the cars to you, keep in contact with you, sometimes. But if you ever need to come in and resign, they'll fail to call you and notify you, then it all just turns into a big he said, she said type thing. So, when your car payment is due and you don't receive a bill in the mail, of course you're going to call the dealer asking why, without them calling you to confirm as to needing to resign, and keep in mind, we bought the car in October 2016, it's now December 10, 2016, and the way I had to find out was me calling them last week to figure out why I never received a bill to make a payment, then that's when they look at your file and say "oh, you were suppose to come in and resign." Yet, you didn't even know, Bc they had failed to contact you. So, being that theirs a lack of communication between management and the associates on the floor and even with customers after the car is purchased and pretty much, they never check their files, I'd say it's better off going some place else, but if you like driving back and forth for their mistake and dealing with unorganized people who don't seem to socialize with their fellow employees nor the banks who goes through the loan, then I wish you luck, but in my opinion, they seem to accept everyone and anyone. I can honestly say though, that Jose is great! Probably the best, being that he fairly communicated with us and helped us.
Stockton Auto World is a US Car Dealer based in Stockton, California. Stockton Auto World is located at 3131 Auto Center Cir, Stockton, CA 95212, USA.
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