I've never had a problem with them. In fact, they have been very helpful with anything I have ever asked of them.
Had our business accounts with Citibank for 12 years. Towards the end, customer service started to decline, hours and staff were cut back and things because very "corporate". In January our local branch was closed leaving the next closest branch about 20 minutes away.
Horrible customer service. Staff is very rude. I have been banking with bofa for 15 years and never had a problem with customer service. Bank of Stockton is terrible. Stay away from it.
The local BOS in Pine Grove gets 5 stars but HQ gets one. They recently rolled out a major upgrade to electronic (online) banking. They did not notify their customers prior to the upgrade. I got back from vacation to find I had to change my password. No instructions. Mobile banking app was upgraded and mobile deposit no longer works. Again, no instructions - no one tells us we have to upgrade our BOS mobile banking app. Spent hours with customer service and their "IT" department and they couldn't fix the problems with mobile check deposits. Tried 3 different checks but it does not work. IT department just says they don't know what the problem is. I live in a rural area and it's a 20 mile round trip to the local branch which I now have to go to because their mobile deposit doesn't work. How the hell do you roll out a major upgrade without first notifying your customers, without instructions and without thorough testing of the new system.
Having moved to BOS, I am very pleased with the personal service, more convenient operating hours and large number of local branches located throughout the area.
They gave us a chance to repair our credits. They have been extremely professional and helpful in all our interactions.
Bank Of Stockton Headquarters is a US Bank based in Stockton, California. Bank Of Stockton Headquarters is located at 301 E Miner Ave, Stockton, CA 95202, USA.
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