Would have given zero stars if able
Here is what happened
I reminded him I was sick !
I will never go back to that clinic again .
I was seen yesterday for intense ear pain. Turned out I have swimmers ear and a sever ear infection. They gave me antibiotic drops and pills. The doctor and staff were somewhat friendly but not helpful. I left the office and assumed the antibiotics would kick in and at least start to make it better. I tried to sleep when I got home and woke up in intense pain (worse than before). I called them back to ask if they could give me anything other than ibuprofen (I was already taking the strongest dose of 800mg). I spoke with the office rep and transfered physician Jennifer. She told me they could not prescribe anything other than ibuprofen even if she wanted too. I didn't understand how they could still be open if they didn't (as physicians) have authority to prescribe something when a patient is in an extreme amount of pain. She gave me the ultimatum of going to the emergency room and I explained to her about how that would make my ear infection doctor visit cost go from $250 to $900 if I had to go to the hospital. She responded with since some people have abused the system it ruins it for people like myself. I asked who was in charge of their operation she said she could email me his info. She never did and I called back later that evening before they closed and she said she would again and never did. What was really odd about this whole thing was that I've been seen at this office recently like 7 months ago for a tooth ache and they gave me Norcos and now when I had something with worse pain they couldn't do anything.
Was was amazed that he was kicking me out .
I called this morning to speak with her and she was conveniently out of the office for the rest of the week and that I should go to the emergency room. The rep that I spoke with today said it's just their policy that if I had a broken leg it would be different but that "it's just an ear infection" they couldn't help me. I told her that my ear infection hurts worse than a broken leg and I would know because I recently broke my leg earlier this year. I would like to see them fix this problem. Either by letting people know before they can't help with pain killers or changing their policies. Yes some people abuse the system but I'm not one of them. My thing is they are so unwilling to help when someone actually needs it.
I then proceeded to another clinic in town . Where when I asked them to clean the equipment in front of me they kindly did so .
A few minutes later a man came in the room . He never identified himself and asked why I wouldn't let the Assistant take my vitals . I told him I asked her to clean them in front of me . I reminded him of the Joint Commissions patient safety goal of hygiene that I was within my right to ask her to clean it in front of me . I told him that I was sick and that what I was there for didn't even need my vitals taken anyways . I just wanted to see the doctor, he then began yelling at at me that I had to let her take my vitals . I replied " no I don't I'm a customer not a prisoner " . I then told him I no longer would spark to him that he needed to leave the room . He left and then returned and demanded that I leave , he stated he was " kicking me out and if I didn't leave he was going to call the police "
I was sick with a pretty bad respiratory infection so I went the clinic in trinity parkway in Stockton .
While I was waiting to see the doctor a medical assistant came in and wanted to take my vitals , I kindly asked her to please clean the blood pressure cuff and the spo2 finger probe , she left and came back and said she cleaned them . It did not appear to be cleaned so I asked her to do it in front of me . She refused and just left the room .
I got up and left . Once in car I realized they had my 10 dollar co-pay so I went back In and demanded my money back .
Adventist Health Lodi Memorial Medical Office Formerly Known As Trinity Family Specialty Care is a US Hospital based in Stockton, California. Adventist Health Lodi Memorial Medical Office Formerly Known As Trinity Family Specialty Care is located at 10200 Trinity Pkwy #102, Stockton, CA 95219, USA.
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